FAQ's

Frequently Asked Questions

At Bubbles Mobile Laundry we take immense pride in our work with exceptional service at competitive prices, all to make the task of your laundry needs done as quickly and efficiently as possible with our free pickup and delivery.

You can book online and schedule a day and time for pickups in your area.

As a Bubble Mobile Laundry customer, you will be provided with a laundry, you can meet the driver on the first pickup, we can supply you with bags up front. Or, if you’re not home, simply leave your dirty clothes in the bag or hamper weighing not more than 12kg and we’ll deliver your clean laundry back in Bubbles Laundry bags. You can use your bathroom scale for the weight.

Payment to be done online when placing an order.

There are no pickup or delivery fees.

There is a $45 minimum charge.

Your perfectly washed and folded clothes will be returned to you 24-48hours after we pick them up.

Certainly, we can organise an invoice for you to send it to your provider or you can give us you providers details to email them invoices for payment.

If you are having trouble searching for an answer to your question, please do not hesitate to contact by email at bubblesmobilelaundry@outlook.com.

Yes, however they are only available for purchase through Bubbles Mobile Laundry Website or Via Email bubblesmobilelaundry@outlook.com

Yes, we do! let us know via email the details of the referral and you will receive a 10% off you next order once we receive an order from your referral.

For you first order, place your laundry in a bin bag, and your clothes will be delivered with a free Bubbles Mobile Laundry Bags for future use, you can also purchase our laundry bags at $5 per bag if you need more bags. 

No! You can send all your laundry in at one time.

Our laundry bags can hold between 2-3 loads or up to 12kg.

We prefer you schedule your pickup by 7:00 am the day of your pickup. This allows enough time for Bubbles Mobile Laundry to plan their routes for the day.

Sure. You can choose to receive reminders by email, text or both the day before your pickup.

Absolutely. We can pick up and drop off your laundry at any address in our service area.

While we prefer someone to be present during your scheduled pick-up/drop-off times, your pick-up/drop-off location should be a safe, secure, and accessible location where you feel comfortable leaving your personal items. Please note this secure location during the check-out process if you wish to leave it out. All delivered laundry left outside will be photographed and you will be notified by text message.

*We can also pick-up or deliver to your workplace to make life easier.

Contact us immediately and if we are still in your area, we will make every effort to arrange for a pickup.

We have put in place email and text reminder tools to help you remember. However, if you do forget to leave your laundry out, we reserve the right to charge a missed pickup fee to cover driver costs. Missed pickup fees depend on your location you are serviced by.

Send us an email or Facebook and we will let you know when your laundry will be delivered. We will provide you with a window time when your laundry will be picked up or delivered. 

When the weather’s bad we double-bag your laundry to make sure it is protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is damaged by the weather after it is dropped off at your home.

However rare this is, it can happen. If there is a severe storm, such as a cyclone, we will return your laundry to you as soon as it is safe to for us to do so. We will keep you updated to any changes via phone, email and/or text.

If you requested pickup and need to cancel, please cancel before 2 hours or more on our website or email. Missed Pickup/Deliver will be applied if client misses the scheduled pickup or delivery and fails to notify us 2 hours or more prior.

Sure. You can choose to receive reminders by email, text or both the day before your pickup.

We are working on it please send us an email with your post code to add it to our service list.

We do our best to accommodate every request. If there is something special, we need to know just let us know when placing an order.

Please be advised if you are hyper allergic to scents from laundry products. We may not be able to guarantee your order will be returned as needed. We will do our best to follow all specified preferences for your order. If you have questions regarding this, please contact us prior to scheduling a pick-up.

No. We wash and dry our customers’ laundry individually in separate machines.

While we are known for our high-quality care, mistakes can happen. If we lose or damage any garment we will reimbursed to the value of the garment, please notify us within 48 hours of the laundry being returned to you. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home. Please review the terms and conditions for more details.

If you have received items that are not yours, please reach out to us immediately.

Yes! You can let us know of your preferences (hangers to be provided for hung clothes).

Yes! You can select cold, warm, or hot when you set up your preferences.

Yes! You can select low, medium, or high when you set up your preferences.

Large items like comforters, blankets and Donnas are charged out separately.

Yes! we launder towels for both residential and commercial pickups.

Yes, we do. Please place all stained clothing in a separate bag and mark it “Special Attention” and let us know by including a note in the laundry bag or email us and we will do our absolute best to get it out.

Yes, any machine washable coats may be sent in with your regular laundry.

Any machine washable shoes may be sent in.

Yes, you may send all clothing that is machine washable.

Unfortunately, we only offer laundry services.

Unfortunately, not, our services are pickup and drop off only.

FREE reusable Bubbles Laundry Bag on your first order

Once you try Bubbles, you’ll free up loads of time to invest in things that matter the most to you!