Frequently Asked Questions

How does it work?

You can book online, Facebook or call our mobile 0407 972 500 and we will schedule a day and time for pickups in your area.

What is the turnaround-time?

Your perfectly washed and folded clothes will be returned to you 24-48hours after we pick them up.

No service near you?

We are working on it please send us an email with your post code to add it to our service list.

Can I get texts as well as, or instead of, emails?

Absolutely.

Is there any contract or long-term commitment?

None whatsoever.

How will I be charged?

As a Bubble Mobile Laundry customer, before we begin washing your laundry, dry and fold, we will weight it as an estimate and send you a quote. We will re-weight after the laundry is completely dry and send you an invoice with the final total for payment.

The laundry is charged at 5kg loads. Full payment is required before delivery.

You can also receive invoice totals by text if required.

Is there a delivery charge?

There are no pickup or delivery fees.

How do I cancel my Pickup?

If you requested pickup and need to cancel, please cancel before 6am our website or email.

Is there a minimum charge?

Minimum charges depend on your location serviced by.

Do you have a referral program?

Yes, we do! let us know via email the details of the referral and you will receive a 10% off you next order once we receive an order from your referral.

Do you have gift cards?

Yes, however they are only available for purchase through Bubbles Mobile Laundry Website or Via Email bubblesmobilelaundry@outlook.com

What if I have large bedding items? Are they charged by the Kilos?

Large items like comforters, blankets, Donnas, and bedspreads are removed before your laundry is weighed and then charged out separately.

Can I choose what water temperature I want for washing?

Yes! You can select cold, warm, or hot when you set up your preferences.

Can I choose if my items are folded or hung?

Yes! You can let us know of your preferences (hangers to be provided for hung clothes).

What steps do you take to accommodate customers with allergies?

Please be advised if you are hyper allergic to scents from laundry products. We may not be able to guarantee your order will be returned as needed. We will do our best to follow all specified preferences for your order. If you have questions regarding this, please contact us prior to scheduling a pick-up.

I am really particular about how I like my laundry done. Can I make special requests?

We do our best to accommodate every request. If there is something special, we need to know just let us know when placing an order.

Do you treat stains?

Yes, we do. Please place all stained clothing in a separate bag and mark it “Special Attention” and let us know by including a note in the laundry bag or email us and we will do our absolute best to get it out.

Do you launder coats?

Yes, any machine washable coats may be sent in with your regular laundry.

Can I send in my shoes to be washed?

Any machine washable shoes may be sent in.

Can I send my undergarments in to be washed?

Yes, you may send all clothing that is machine washable.

Do you offer Dry Cleaning?

Unfortunately, we only offer laundry services.

We have a business that offers towels to our guests, can we send just towels in?

Yes! we launder towels for both residential and commercial pickups.

Will my clothes be washed or dried with other customer's clothes?

No. We wash and dry our customers’ laundry individually in separate machines.

How does my laundry get weighed?

Your laundry will be weighed before we wash it. And re-weight after its dry. All bulk items that are charged separately are removed prior to weighing.

Does Bubbles Mobile Laundry wash, dry, and fold bedding?

Yes, we do!

What happens if you lose/damage some garments?

While we are known for our high-quality care, mistakes can happen. If we lose or damage an article, please notify us within 48 hours of the laundry being returned to you. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home. Please review the terms and conditions for more details.

What do I put my laundry in?

Bubbles will provide laundry bags when picking up, you can also purchase our laundry bags at $5 per bag to make it easier for future pickups.

Is there a limit to how much I can send in to be washed?

No! You can send all your laundry in at one time.

How much fits in one load of washing?

We work on 5kg loads per wash. Clothes will be washed dried and weighed to get the true weight.

I missed my pickup day. Is there a missed pickup fee?

We have put in place email and text reminder tools to help you remember. However, if you do forget to leave your laundry out, we reserve the right to charge a missed pickup fee to cover driver costs. Missed pickup fees depend on your location you are serviced by.

Can you come and do laundry at my home?

Unfortunately, not, our services are pickup and drop off only.

When is the latest I could schedule a pickup?

We prefer you schedule your pickup by 4:00 am the day of your pickup. This allows enough time for Bubbles Mobile Laundry to plan their routes for the day.

Is there any way that you could remind me to leave my laundry out for pickup?

Sure. You can choose to receive reminders by email, text or both the day before your pickup.

Curious about the status of your laundry?

Send us an email or Facebook and we will let you know when your laundry will be delivered. We will provide you with a window time when your laundry will be picked au or delivered. 

I forgot to leave my laundry out on pick up day. What should I do?

Contact us immediately and if we are still in your area, we will make every effort to arrange for a pickup.

Could you pick up and deliver to my place of work?

Absolutely. We can pick up and drop off your laundry at any address in our service area.

It is raining outside and I'm afraid my clean laundry will get wet. What should I do?

When the weather’s bad we double-bag your laundry to make sure it is protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is damaged by the weather after it is dropped off at your home.

Where is laundry left for pickup/drop-off?

While we prefer someone to be present during your scheduled pick-up/drop-off times, your pick-up/drop-off location should be a safe, secure, and accessible location where you feel comfortable leaving your personal items. Please note this secure location during the check-out process if you wish to leave it out.  All delivered laundry left outside will be photographed and you will be notified by text message.

*We can also pick-up or deliver to your workplace to make life easier.

If there's severe weather and the roads are unsafe will my laundry be returned on time?

However rare this is, it can happen. If there is a severe storm, such as a cyclone, we will return your laundry to you as soon as it is safe to for us to do so. We will keep you updated to any changes via phone, email and/or text.

I received a bag of laundry that is not mine, what do I do?

If you have received items that are not yours, please reach out to us immediately.

Can I choose my dryer temperature?

Yes! You can select low, medium, or high when you set up your preferences.

Does Bubbles Mobile laundry do tailoring?

We do not.

I am with NDIS can I use your services?

Certainly, we can organise an invoice for you to send it to your provider or you can give us you providers details to email them invoices for payment.

If you are having trouble searching for an answer to your question, please do not hesitate to contact by email at bubblesmobilelaundry@outlook.com.

Sophia from Bubbles mobile laundry is amazing! Always on time and our sheets always come back like new!

Great service. Professional and extremely reliable. Saves me a lot of time.!

Excellent service with reliable pickup and drop off. Ironing always done immaculately.

Contact us

bubblesmobilelaundry@outlook.com

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